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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Percentage of pot hole work orders completed (%)

Public Infrastructure

Cost Avoidance/Risk Mitigation

Why is this measure important?

Enhance driving safety and reduce personal property damage.

Where does the data come from?

SAP; contact center

How is the measure calculated?

Number of pot holes repaired (completed: basic finish – basic start) divided by number of pot hole work orders created

Who to contact if you have questions?

Amor Solano

Additional Information

Bernalillo County’s standard is to repair potholes no longer than three business days after notification.


FY19 Target


% of work orders completed

FY20 Target


% of work orders completed

Trend Analysis

On Target

View All Events
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  • At its May 22 administrative meeting, the Bernalillo County Board of Commissioners acknowledged the Accounting and Budget Department for receiving a prestigious award that recognizes the department’s...

  • On April 10, 2018, the Bernalillo County Commission honored Larry Munoz and Nicholas Davis for their immediate response and onsite technical support to the City of Farmington on Wednesday, Jan. 3, 20...

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