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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Percentage of pot hole work orders completed.

Public Infrastructure

Cost Avoidance/Risk Mitigation

Why is this measure important?

Enhance driving safety and reduce personal property damage.

Where does the data come from?

SAP; contact center

How is the measure calculated?

Number of pot holes repaired (completed: basic finish – basic start) divided by number of pot hole work orders created. This will be calculated and reported quarterly.

Who to contact if you have questions?

Amor Solano

Additional Information

Bernalillo County’s standard is to repair potholes no longer than three business days after notification.


FY17 Target


FY18 Target


Trend Analysis

On Target

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