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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P177 Constituent requests responded to within 24 hours (%) - Records and Filing Government Accountability Increased Efficiency

    Why is this measure important?

    To ensure that constituents are being responded to in a timely manner. To ensure that we maintain our high level of excellent quality customer service to the public.

    Where does the data come from?

    The data is extracted from Microsoft Access and exported into an Excel spreadsheet.

    How is the measure calculated?

    # of constituent emails received divided by # of responses within 24 hours

    Who to contact if you have questions?

    Cristina Chavez

    Additional Information



    FY17 Target


    FY18 Target


    Trend Analysis

    On Target

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