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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P177 Constituent requests responded to within 1 business day (%)  - Recording and Filing Government Accountability Increased Efficiency

Why is this measure important?

To ensure that constituents are being responded to in a timely manner. To ensure that we maintain our high level of excellent quality customer service to the public.

Where does the data come from?

The data is extracted from Microsoft Access; exported into Excel spreadsheet

How is the measure calculated?

Number of constituent emails received divided by the number of responses within 24 hours

Who to contact if you have questions?

Cristina Chavez

Additional Information

On average the department recieves 112 emails per quarter.


FY19 Target


% responded to within timeframe

FY20 Target


% responded to within timeframe

Trend Analysis

On Target

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