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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Commercial building permits reviewed within 5 working days (%)

Economic Vitality

Increased Effectiveness

Why is this measure important?

To ensure quality customer service through a timely review of commercial building permit plans

Where does the data come from?

Accela; Spreadsheet

How is the measure calculated?

Number of permits reviewed within the correct time divided by the total number of permits

Who to contact if you have questions?

Kevin Grovet

Additional Information



FY17 Target


FY18 Target


Trend Analysis

On Target

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