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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Respond to all storm drainage related complaints/requests for maintenance received from the public and internal departments within 3 business days (%)

Government Accountability

Increased Effectiveness

Why is this measure important?

It demonstrates a commitment to addressing the concerns of the public.

Where does the data come from?

Storm Drainage Maintenance Request Log

Incoming request logged (date, contact information and a description of the request); Date of response logged; goal to contact the requestor within 3 working days - respond to 100% of requests

How is the measure calculated?

Number of requests responded to within 3 business days divided by total requests

Who to contact if you have questions?

Patrick Chavez

Additional Information

Log sheets will be maintained and used to determine rate of compliance.


FY19 Target


% responded to within timeframe

FY20 Target


% responded to within timeframe

Trend Analysis

On Target

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