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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Respond to all storm drainage related complaints/requests for maintenance received from the public within 5 working days

Government Accountability

Increased Effectiveness

Why is this measure important?

It demonstrates a commitment to addressing the concerns of the public

Where does the data come from?

Storm Drainage Maintenance Request Log

How is the measure calculated?

An incoming request will be logged in with date, contact information and a description of the request. Date of response will be logged along with comments. The goal will be to contact the requestor as soon as possible and to respond to 100% of requests within 5 working days.

Who to contact if you have questions?

Hugh O'Neall

Additional Information

Log sheets will be maintained and used to determine rate of compliance.


FY17 Target


FY 18 Target


Trend Analysis

On Target

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