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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Decrease dropped calls (#)

Government Accountability Increased Effectiveness

Why is this measure important?

In order to be in line with other departments, we track the number of ring no answer calls to gauge our responsiveness in answering calls quickly. 

Where does the data come from?

Cisqo call manager

How is the measure calculated?

Count number of ring no answer calls

Who to contact if you have questions?

Rosemary Apodaca

Additional Information

 Call volume will peak in November and April when tax notices are sent out


FY19 Target


# of dropped calls (Not to Exceed)

FY20 Target


# of dropped calls (Not to Exceed)

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