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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Answer calls within timeframe (#)

Government Accountability Increased Efficiency

Why is this measure important?

In order to be in line with other departments, we track the number of dropped calls to gauge our responsiveness in answering calls quickly. 

Where does the data come from?

Cisqo call manager

How is the measure calculated?

Average time calls are answered 

Who to contact if you have questions?

Rosemary Apodaca

Additional Information



FY19 Target


# of seconds (Not to Exceed)

FY20 Target


# of seconds (Not to Exceed)

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