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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P290

Resolve issues within pay period (%)

Government Accountability Increased Efficiency

Why is this measure important?

Allows department to provide excellent customer service, increases accuracy, and is used as a tool to provide feedback. 

Where does the data come from?

Internal department spreadsheet tracks issues

How is the measure calculated?

Number of resolved issues divided by total number of issues within pay period

Who to contact if you have questions?

Bridgette Long; Cindy Keaveny

Additional Information

Process captures the different types of issues the department receives such as time entry, Human Resources, and leave issues. 


 

FY19 Target

85% 

% of issues resolved

FY20 Target

90% 

% of issues resolved

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