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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P37 Respond to Health Protection calls within 2 business days (%) Community Health Increased Effectiveness

Why is this measure important?

This is an important measure as it provides accountability to our customers and appropriate levels of customer service to our clients.

Where does the data come from?

Accela Automation, Run report

How is the measure calculated?

Code Enforcement (Health) Cases enter date, the time inspector schedules and completes the inspection for that case; Percentage of Code Enforcement (Health) Cases that are done within 48 hours from case intake to inspection divided by total cases

Who to contact if you have questions?

Lucas Tafoya

Additional Information 

FY19 Q3 & Q4 were lower due to staffing issues


FY19 Target


% inspected within timeframe

FY20 Target


% inspected within timeframe

Trend Analysis

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