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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P38 Maintain appropriate staffing levels to ensure efficiency in serving walk-in customers and online customers (#) Government Accountability Increased Effectiveness

Why is this measure important?

Allows the department to adequately provide customer service/support to the constituents who utilize our services. This underscores the importance of having appropriate staffing levels for the department.

Where does the data come from?

Accela Automation; Permits in Accela, walk ins and phone calls tracked off sign in sheets

How is the measure calculated?

Count the number of staff

Who to contact if you have questions?

Giovanna Jaramillo

Additional Information

Quantify direct interaction with staffing levels (walk in and phone) 1,200 (customers) / 7 (staff) to provide optimal service - Target 171 per month; Based on frequency of customer calls, walk in customers and permit submittals


FY19 Target


# of staff

FY20 Target


# of staff

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