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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P38 Maintain appropriate staffing levels to ensure efficiency in serving walk-in customers and online customers (#) Government Accountability Increased Effectiveness

Why is this measure important?

Allows the department to adequately provide customer service/support to the constituents who utilize our services. This underscores the importance of having appropriate staffing levels for the department.

Where does the data come from?

Accela Automation; Permits in Accela, walk ins and phone calls tracked off sign in sheets

How is the measure calculated?

Quantify direct interaction with staffing levels (walk in and phone) 1,200 (customers) / 7 (staff) to provide optimal service - Target 171 per month; Based on frequency of customer calls, walk in customers and permit submittals

Who to contact if you have questions?

Giovanna Jaramillo

Additional Information



FY19 Target


# of staff

FY20 Target


# of staff

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