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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P38 Maintain number of staff to ensure efficiency in serving walk-in customers and online customers by maintaining appropriate staffing levels (#) Government Accountability Increased Effectiveness

    Why is this measure important?

    Allows the department to adequately provide customer service/support to the constituents who utilize our services. This underscores the importance of having appropriate staffing levels for the department.

    Where does the data come from?

    Accela Automation, Permits in Accela, walk ins and phone calls tracked off sign in sheets

    How is the measure calculated?

    Quantify direct interaction with staffing levels (walk in and phone) 1200 (customers)/7 (staff) to provide optimal service Target 171 per month Based on frequency of customer calls, walk in customers and permit submittals

    Who to contact if you have questions?

    Mari Simbana

    Additional Information



    FY17 Target


    number of staff

    FY18 Target


    number of staff

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