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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Passport applications processed (#)

Government Accountability

Increased Effectiveness

Why is this measure important?

To determine the cost effectiveness of recently acquired service of providing passports to the public and determine if new procedures need to be implemented if set goal is not met.

Where does the data come from?

Eagle Recorder & SAP; Run Report/Eagle Recorder, SAP & Excel

How is the measure calculated?

Report calculates number of applications per month

Who to contact if you have questions?

Cristina Chavez

Additional Information

On November 14, 2016, New Mexico started issuing driver’s licenses and identification cards that comply with the federal Real ID Act of 2005. The State of New Mexico required that all driver’s licenses or ID cards to be real ID compliant. Part of this compliance was to have proof of identity and proof of residency. This resulted in a higher number of customers coming in to obtain a passport in a short amount of time. As more people are now ID compliant, we are seeing the number of initial passport applications decreasing. In addition, the US Post Office recently increased their hours and days of operation for Passport Acceptance to include Saturdays. This has also contributed to the decrease in Passport Acceptance in our office.


FY19 Target


# of applications processed

FY20 Target


# of applications processed

Trend Analysis

On Target

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