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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P41 Assist and inform customers (#) Government Accountability Increased Effectiveness

Why is this measure important?

The court provides a wide array of services to customers in areas such as probating the estates of deceased persons, probating wills, appointing special administrators, providing information about estates, and conducting weddings. 

Where does the data come from?

Information entered into contacts section of ICON; Run report and then enter into spreadsheet

How is the measure calculated?

Count number of contacts

Who to contact if you have questions?

Lori Frank

Additional Information

Examples of customer services provided include, providing customers with the correct forms to meet their situations needs, assisting title companies with probate documentation, and sitting with customers to review and complete docket packages. 


 

FY19 Target

10,500

# of contacts

FY20 Target

10,500

# of contacts

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