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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P45 Train court staff in professional development to enhance customer service (%) Government Accountability Increased Effectiveness

Why is this measure important?

Aligns with the level of service the department strives for by developing staff to better serve the community.

Where does the data come from?

Self reporting, employee calendar and database maintained to measure various data; Excel database maintained to measure various data

How is the measure calculated?

Count number of employees trained in customer service

Who to contact if you have questions?

Lori Frank

Additional Information

Attend 1 training per year for each employee (temps are included)


 

FY19 Target

5

# of staff trained

FY20 Target

4

# of staff trained

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