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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P53

Ensure responsiveness to public inquiries via phone calls or emails (%)

Government Accountability

Increased Efficiency

Why is this measure important?

Fielding an array of calls from the public seeking information is a function of the County Managers Office. Front desk staff strive to ensure that correct information is given to the caller so that their question or inquiry can be answered expeditiously.

Where does the data come from?

Track public calls (468-7000) and emails (cm@bernco.gov) in spreadsheet

How is the measure calculated?

Excel can calculate

Who to contact if you have questions?

Marc Chavez

Additional Information

Data was not available the first quarter because of change in personnel and front-desk processes. This measurement started tracking on October 1, 2016.


 

FY19 Target

95%

% responded to

FY20 Target

95%

% responded to

Trend Analysis

On Target

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