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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Document purchases done online (%)

Government Accountability

Increased Efficiency

Why is this measure important?

To measure the amount of customers purchasing documents online. To ensure proper communication is given to the public about this more convenient service being offered by the Clerk’s Office.

Where does the data come from?

Run Report/Eagle Recorder, SAP & Excel

How is the measure calculated?

Report calculates # of purchases online divided by total purchases per month

Who to contact if you have questions?

Cristina Chavez

Additional Information

Example of documents available to purchase online are Real Estate Documents, Certified Copies of Marriage Certificates, and Maps and Plats.


FY17 Target


FY18 Target


Trend Analysis

On Target

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