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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Increase document purchases done online (%)

Government Accountability

Increased Efficiency

Why is this measure important?

To measure the amount of customers purchasing documents online. To ensure proper communication is given to the public about this more convenient service being offered by the Clerk’s Office.

Where does the data come from?

Run Report/Eagle Recorder, SAP & Excel

How is the measure calculated?

Report calculates the number of purchases online divided by total purchases per quarter

Who to contact if you have questions?

Cristina Chavez

Additional Information

Example of documents available to purchase online are real estate documents, certified copies of marriage certificates, and maps and plats.  On average the department processes 7,392 online documents quarterly. Targets will fluctuate due to real ID act and taper off after deadline.


FY19 Target


% of online documents

FY20 Target


% of online documents

Trend Analysis

On Target

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