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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy

Constituent requests responded to within 1 business day (%) - Bureau of Elections (BOE)

Government Accountability

Increased Efficiency

Why is this measure important?

Response time to constituent inquiries and requests assures the public of the County Clerk’s commitment to excellent customer service and efficiency.

Where does the data come from?

Internal Microsoft Excel Spreadsheet

How is the measure calculated?

Number of constituent emails received divided by number of responses within 24 hours

Who to contact if you have questions?

Jaime Diaz

Additional Information

Volume Varies it is dependent on the time of year.  They are tracking emails, there are more emails during elections (100-300 during elections), verses the off season (10-15).  The department may have some emails that take more time to provide a  complete and accurate response. 


FY19 Target


% of requests responded to within timeframe

FY20 Target


% of requests responded to within timeframe

Trend Analysis

On Target

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