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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P71

Sworn complaints resolved within 90 day timeframe (%)

Government Accountability

Increased Effectiveness

Why is this measure important?

Per the requirement of the Ordinance, Code of Conduct §2-132 - Reporting violations of code of conduct.

Ordinance: Code of Conduct

Where does the data come from?

Excel Spreadsheet

How is the measure calculated?

Number of sworn complaints resolved within 90 days (from the day after received by the Compliance Office); divided by total number of sworn complaints submitted

Who to contact if you have questions?

Rachel Floryance

Additional Information

FY19 Q2 - No sworn complaints filed this quarter

FY19 Q3 - No sworn complaints filed this quarter

FY19 Q4 - No sworn complaints filed this quarter


 

FY19 Target

100%

% of complaints filed within timeframe

FY20 Target

100%

% of complaints filed within timeframe

Trend Analysis

On Target

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