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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P93

Completion rate to customer inquiry within 3 business days (%)

Government Accountability Increased Efficiency

Why is this measure important?

Provide good customer service and respond efficiently, electronic Notice of Value (NOV) and Chat Bot allow easy and efficient communication.

Where does the data come from?

Spreadsheet

How is the measure calculated?

Number of inquiries responded to within timeframe divided by total inquiries

Who to contact if you have questions?

Gloria Lopez; Clyde Ward

Additional Information

This measure includes phone calls, emails, and drop-ins but is heavily weighted upon emails due to high volume (98% of all inquiries). Average about 82-90 emails a day in tax appraisal season.


 

FY19 Target

95%

% completion rate

FY20 Target

95%

% completion rate 

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