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  • Contact Information
    Location:
    One Civic Plaza, NW
    Albuquerque NM 87102

    Phone:
    (505) 468-7000

    Fax:
    (505) 462-9813

    Hours:
    Monday - Friday
    8 a.m. - 5 p.m.

    Email:
     
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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P93

    Completion rate to customer inquiry within 3 business days (%)

    Government Accountability Increased Efficiency

    Why is this measure important?

    Provide good customer service and respond efficiently, electronic Notice of Value (NOV) and Chat Bot allow easy and efficient communication.

    Where does the data come from?

    Spreadsheet

    How is the measure calculated?

    Daily entry with an end of the month report

    Who to contact if you have questions?

    Gloria Lopez

    Additional Information

    This measure includes phone calls, emails, and drop-ins but is heavily weighted upon emails due to high volume (98% of all inquiries). Average about 82-90 emails a day in tax appraisal season.


     

    FY19 Target

    95%

    % completion rate

    FY20 Target

    95%

    % completion rate 

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