Finance

Why is this measure important?

Provide good customer service and respond efficiently. The electronic Notice of Value (NOV) and computerized chat bot allow for easy and efficient communication with taxpayers.

Strategic Plan Goal

Government Accountability

 

Business Strategy

Increased Efficiency 

FY21 Target

98%

% Completion Rate

FY22 Target

98%

% Completion Rate



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Spreadsheet


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Number of inquiries responded to within timeframe divided by total inquiries




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This measure includes phone calls, emails, and drop-ins but is heavily weighted upon emails due to high volume (98% of all inquiries). Average about 82-90 emails a day in tax appraisal season. Majority of responses are given with in 1 business day. The Chat Bot is a new customer service function on the web page which allows constituents to ask common questions. New questions and answers are updated based on commonly asked questions.
Click here to find department email addresses


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