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    One Civic Plaza, NW
    Albuquerque NM 87102

    (505) 468-7000

    (505) 462-9813

    Monday - Friday
    8 a.m. - 5 p.m.

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    Measure Overview

    # Performance Measure Strategic Plan Goal Business Strategy
    P96 Percent of protests resolved informally (%) Government Accountability Increased Effectiveness

    Why is this measure important?

    Provide a fair and equitable assessment by with with the customer to resolve protests prior to sending protests to a formal board (State of New Mexico).

    Where does the data come from?

    IAS World - Computer Assisted Mass Appraisal (CAMA) system; Database queries & reports

    How is the measure calculated?

    Number protests resolved divided by the total number of protests for the tax cycle

    Who to contact if you have questions?

    Bobby Espinosa

    Additional Information 

    Protests filed in April have until November to get resolved.


    FY19 Target


    % of protests resolved

    FY20 Target


    % of protests resolved 

    Trend Analysis

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