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Measure Overview

# Performance Measure Strategic Plan Goal Business Strategy
P96 Percent of protests resolved informally (%) Government Accountability Increased Effectiveness

Why is this measure important?

Provide a fair and equitable assessment by with with the customer to resolve protests prior to sending protests to a formal board (State of New Mexico).

Where does the data come from?

IAS World - Computer Assisted Mass Appraisal (CAMA) system; Database queries & reports

How is the measure calculated?

Number protests resolved divided by the total number of protests for the tax cycle

Who to contact if you have questions?

Tom Sams

Additional Information 

 


 

FY19 Target

98%

% of protests resolved

FY20 Target

98%

% of protests resolved 

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