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What are Business Strategies?

Business strategies are the “how” and "why". They are driving force to achieve Strategic Plan Goals and measure performance through (1) Increased Efficiency; (2) Increased Effectiveness; (3) Cost Avoidance/Risk Mitigation; (4) Transparency; (5) Innovation.

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Strategic Plan Goals

Departments create and track objectives and performance measures that directly link to the County’s five Strategic Plan Goals. Each goal encompasses a wide array of services in five key areas with sub categories that reinforce the underlying purpose of the Strategic Plan to enhance the communities understanding of departmental outcomes.

To learn more about the Objectives and Performance Measures that support each Strategic Plan Goal, click the tiles below:

Government Accountability

Transparent & accountable use of taxpayer dollars
Government Building
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Public Safety

Community where residents are safe from crime & injury
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Economic Vitality

Thriving, livable community with diverse economic opportunities
Business workers
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Community Health

Healthy and active community with access to cultural amenities
Health
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Public Infrastructure

Meet community needs by supporting infrastructure owned by county or for public use (e.g. roadways, facilities, systems)
Roadway
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Department Performance

Bernalillo County is committed to being a high performance organization.  The County is committed to strategically planning through long term goals, measuring results, and comparing these results to appropriate benchmarks, while striving to improve its operations by analyzing data to make informed decisions.  In an effort to be more transparent and promote public trust, it is the County's intent to provide performance information to the public that demonstrates progress towards achievement of long term goals and improvement of operations.

Scroll down and click below to learn more about county departments, such as what they do, and their performance data.


FY18 Performance Recap

The fiscal year 2018 performance recap provides an overview of the strategic plan goals and highlights of some of the 379 performance measures and objectives that county departments achieved in 2018.

Completion of objectives, which are project or initiatives, and realizing targeted service levels in performance measures move the county closer to reaching the strategic plan goals. The strategic plan is the tool used by the county to ensure the needs of the community are being met.

To view the interactive dashboard, click on the image or link below:


Measuring What Matters

To focus on “Measuring What Matters,” departments start with a foundation. Defining their mission and services helps towards understanding how each department supports the community. As part of the framework for developing performance measures and objectives departments consider the following questions:

  • What does the community want to know about the department?
  • What would the department like the community to know?
  • What does the department want to learn about itself?

Departments establish objectives and performance measures as part of the 2-year performance cycle. Performance data is reviewed by the Business Improvement & Performance Office (BIPO) on an on-going basis with departments and county leadership. The performance reporting process follows a 3-step methodology:

  1. Build Foundation
  2. Develop Framework
  3. Analyze & Review Performance

Measuring What Matters-BIPO Chevron

Build Foundation

Determine "Why do we exist?" and "What do we do?" to build the foundation for objective and performance measures

Build Foundation Chevron

Develop Framework

Create a plan to support the foundation by setting objectives and performance measures to guide the County over the short and long tem

Develop Framework Chevron

Analyze & Review Performance

Review objectives and performance measures with county leadership to address accomplishments, updates, and obstacles

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Business Strategy

The Strategic Plan is broken up into several components which help the county plan short-term and long-term goals at the department level.  The key purpose is to align the county’s strategy to the business strategy by focusing on objectives and performance measures to enhance the business and support the organization. Departments align to the business strategy to ensure their services and goals drive the organization. For more information about the county's business strategies click on the image below:

 


Bernalillo County Recognized for Performance Management Leadership

In July 2017, Bernalillo County was recognized for its data-driven management and reporting efforts with a Certificate of Distinction in Performance Management from The International City/County Management Association (ICMA). Certificates are based on established criteria and are awarded at three levels: Achievement, Distinction, and Excellence. Recipients at all levels collect and verify data to ensure reliability, train staff in performance measurement, and  report data to the public through budgets, newsletters, and/or information provided to elected officials.

Certificates of Distinction are awarded to those who also provide comparative and benchmarking information to the public, use performance data in strategic planning and operational decision-making, and share their knowledge with other local governments through presentations, site visits, and other networking activities.


Going Forward

Coinciding with the performance reporting process, the Bernalillo County Board of County Commissioners passed a resolution on October 24, 2017 to adopt the Malcolm Baldrige Criteria for Performance Excellence. County Manager, Julie Morgas Baca, sent an email to countywide employees informing them about the Baldrige Excellence Framework and the desire to strive for better engagement with both external customers as well as employees. In this message, she asked that county employees embrace the excellence framework and learn as much as possible about Baldrige and process improvement.

The county is partnering with Quality New Mexico, who offers a state level Baldrige award program, and has created a Baldrige Oversight Committee and established a Baldrige Implementation Plan. The benefit in following this proven framework is that the county will have the opportunity to have its processes evaluated and receive feedback from reviewers to identify opportunities for improvement. In order for this to be successful at the county, it will require strong executive support and an organizational culture of excellence.

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