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The tool used to ensure that the county is doing the right things to meet the needs of the community

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The mission of Bernalillo County is to be an effective steward of county resources and a partner in building a high quality of life for county residents, communities and businesses.

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The Strategic Plan consists of five Strategic Plan Goals: 


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A service performed by the county that strives to achieve targets and aligns to a strategic plan goal and business strategy

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A short-term initiative, or project, with a beginning and end date, action steps, and a measurable target that aligns to the strategic plan goal and business strategy

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There are five Business Strategies:

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The strategic plan is long-term plan for county operations that spans multiple years. The strategic plan book is the two-year plan that encapsulates what county departments are doing to support the strategic plan goals. Key focus areas, such as expanding online services and planning for emergencies, provide a summary look at the performance measures and objectives that support each of the strategic plan goals. Information about the county’s performance management process can also be found in this book.

How Did We Get Here?

How does the County Align to the Strategic Plan Goals?

Departments create and track objectives and performance measures that align to one of the County’s five Strategic Plan Goals. The Strategic Plan Goals are the core of the Strategic Plan, which address major departmental services provided by the county. Each goal has key focus areas that illustrate what departments are doing to enhance services and support the community. Key focus areas, such as expanding online services and planning for emergencies, provide a summary look at the performance measures and objectives that support each of the strategic plan goals.

To learn more about each Strategic Plan Goal and key focus areas, click the tiles below:

Government Accountability

Transparent & accountable use of taxpayer dollars
Government Building
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Public Safety

Community where residents are safe from crime & injury

Economic Vitality

Thriving, livable community with diverse economic opportunities
Business workers

Community Health

Healthy & active community with access to cultural amenities

Public Infrastructure

Meet community needs by supporting infrastructure owned by county or for public use (e.g. roadways, facilities, systems)

How are Departments Improving Performance?

Departmental performance measures and objectives drive the Strategic Plan. Each department has a performance page outlining its mission, services, prior initiatives, planning and research data, and current performance data and trends. Departments focus on tracking short and long term goals to improve operations and make informed decisions by analyzing data. The goal is to be accountable and transparent by sharing this data with the community.

To learn more about departments’ services, projects, and performance trends, click the tiles below:

Measuring What Matters

Measuring what matters is the priority when developing performance measures and objectives. Departments start with building a foundation, which includes a well-defined mission statement and listing of services. The Operations Excellence Office (OEO) works with all departments and elected officials to ensure mission and services are defined and illustrate how the department or elected office supports the community.

OEO works with all departments and elected officials to develop performance measures and objectives as part of the two-year performance cycle. That framework of performance measures and objectives aligns with the services provided by the department.

To analyze & review performance data, OEO has an on-going basis with departments and county leadership to assure the county is measuring what matters. 


To learn more about the 3-step methodology, click on the tiles below:

What are Business Strategies?

What are the Business Strategies departments aligned to?


Strategic Plan Walkthrough

The walkthrough is an overview to enhance utilization and understanding of the Strategic Plan & Department Performance webpages. The video explains the strategic plan goals and describes how departments align performance measures and objectives to these goals. It also shows how to navigate to department performance pages where there is an overview of the mission, services, measures, and dashboard. Finally, review the county’s 3-step methodology for establishing, collecting, and reporting data.


Operations Excellence Office (OEO)

Maria Zuniga

Operations Excellence Manager



Veronica Schornack

Operations Excellence Analyst



Angela Montano

Operations Excellence Specialist



Laurel Johnson

Operations Excellence Intern



Becsave Pacheco

Operations Excellence Intern




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