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Finance



The mission of the Bernalillo County Treasurer’s office is to provide exceptional collection services to the taxpayers in terms of efficiency, timeliness and accountability while providing the highest level of customer service and satisfaction.


  • Annual and Semi Annual ACH service for property tax payments - Payments will automatically be transferred securely out of the taxpayer’s bank accounts.
  • Monthly Payment Program for property taxpayer’s - Paying monthly with 10 payments beginning in June of each year and ending in March of the next year.
  • Online Property Tax Payments - Making payments online by credit card or e-check
  • Payment Plan options to fit the taxpayers needs for delinquent accounts and partial payments
  • Provide taxpayers the option to drop off payments at participating banks and credit unions. Locations are listed on the back of each current tax bill.
  • Provide customer service by answering taxpayer inquiries in a timely manner via online or by telephone.

ID Objective Status Accomplished Date

O50

Increase e-notifications sent to taxpayers by 10%.  Send email notifications  throughout the year notifying taxpayers about their property tax deadlines, delinquent taxes, and payment options.  (baseline 360 emails)

In Progress

 

O51

Implementation of iasWorld.  Anticipated goals of efficiency, effectiveness, speed, eliminations of errors, cost avoidance,  enhancements of visibility, and transparency.    Beginning phases of iasWorld implementation 

Cancelled

 


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