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Finance

Why do we exist?

The mission of the Bernalillo County Treasurer’s Office is to provide exceptional collection services to the taxpayers in terms of efficiency, timeliness and accountability while providing the highest level of customer service and satisfaction.

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What Strategic Plan Goals Do We Support?

Follow the arrows below to see which Strategic Plan Goal(s) this department supports.

DEPARTMENT PERFORMANCE MEASURES AND OBJECTIVES


 

O178: Automate e-billing for property tax payments (Special Accounts)

Status: On Target
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O179: Invest department staff resources to address community needs by educating property owners on payment programs to assist with fiscal constraints (Special Accounts)

Status: On Target
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O180: Pursue collections on uncollectible and delinquent personal property business equipment (Delinquency)

Status: On Target
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O181: Pursue collections on delinquent mobile homes (Delinquency)

Status: On Target
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P104: Collect current year property taxes (Accounting)

Status: Improving
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P105: Increase monthly property tax payments from non-mortgage taxpayers (Special Accounts)

Status: On Target
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P106: Increase online property tax payment transactions (Accounting)

Status: On Target
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P107: Decrease delinquent property tax notices (Delinquency)

Status: On Target
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P274: Increase social media presence (Admin)

Status: Needs Focus
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P275: Investments – Core Portfolio performance (Admin)

Status: Needs Focus
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P276: Investments – Liquid Portfolio performance (Admin)

Status: Needs Focus
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P278: Obtain clean audit free from material misstatements (Accounting)

Status: On Target
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P279: Decrease dropped calls (Admin)

Status: Needs Focus
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P280: Answer calls within timeframe (Admin)

Status: On Target
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P291: Investments - Highly Liquid (Admin)

Status: On Target
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P292: Increase e-notification sent to taxpayers (Admin)

Status: On Target
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